Ticket Information
Tickets Can Be Purchased at The John Labatt Centre Box Office, or by calling directly 519-432-8894 or charge by Phone at 1-866-455-2849. Patrons are permitted to purchase two (2) accessible seats for an event, one accessible and one companion.

Special Needs Contact Information
The John Labatt Centre’s unique building design allows full access for guests with special needs and disabilities. If you need any further information, please contact Denny Vervaet, Event Services Coordinator
(519) 667-5766 or via email dvervaet@johnlabattcentre.com Please note that this number is for information only - not for ticket sales.

Accessible Seating
Accessible seating is located throughout the building depending on the event and location of the stage.

Unannounced Patrons on the Night of an Event
Guests who need accessible seating but did not purchase tickets in an accessible area, will be accommodated to the best of our ability.

Companion Seating
One adjacent companion seat may be purchased.

Entrances & Elevators
All entrances at the John Labatt Centre are accessible. Elevators are conveniently located at Gate 1 and Gate 4.

PRIMUS Guest Services Desk
The Primus Guest Services Desk is located just inside Gate 1 near Section 110/111. Our staff are pleased to respond to all guest enquiries and suggestions.

Services provided include the following: reuniting lost patrons; transportation information; emergency assistance; hearing assistive devices (for some shows); ticket enquiries; collecting and returning lost and found items; storing wheelchairs/strollers and registering guests in case of emergency "Guest Finder".

Assistive listening devices are available free of charge at the Primus Guest Services Desk. A credit card number or photo identification is required as a deposit for these items.

Facilities
All washroom facilities at the John Labatt Centre are wheelchair accessible. In addition, accessible family services washrooms are located on all levels. Baby change tables are located in the family services washrooms.

Drinking fountains are located throughout the John Labatt Centre and are all wheelchair accessible.

Hearing Assistance Devices (Assisted Listening Devices)
Hearing assistance devices are available free of charge at The Primus Guest Services Desk for some shows. You will be asked to leave your credit card or photo identification as a deposit.

Service Animals
All service animals are welcomed at the John Labatt Centre. Please notify your ticket seller at time of purchase if an aisle seat is required for your service animal.

Concessions
All concession stands are at an accessible height.

Telephones
All public telephones are wheelchair accessible and are equipped with volume controls.

Accessible Parking
The John Labatt Centre offers Accessible Parking in the South Lot off of King Street. There are TWELVE (12) spots available for every event. It is filled on a first come first served basis. It is recommended to arrive early to secure parking. The parking is close to Gate 2 and Gate 1 for entry.

St. John’s/ First Aid Service
St. John’s employees are present for every event and are available to assist patrons with accessible needs. Once you arrive to a gate, inform your ticket taker that you require a wheelchair and St John’s will be able assist you to your seats and pick up after the event is over. You can also check in at Guest Services and they will gladly contact St. John’s on your behalf.

Wheelchair-Walker Storage
We will gladly store your Walker, Wheelchair at Guest Services or Gate 5 during an event to eliminate congestion in the seating areas & vomitory.

Wheelchair accessible seating for guests is available on various levels of the John Labatt Centre, depending on the type of event. Designated areas are as follows: Level 100—106, 115; Level 200--207, 208, 211, 217; Level 300—304, Gallery.

All seats for guests with limited mobility have been selected to allow convenient entry and exit. When purchasing your tickets, please inform your ticket seller of any special needs you may have that require accommodation.

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